Returns Policy

 

Returns, Refunds and Exchanges

We are confident you will be pleased with your purchase.  However, if you are not entirely satisfied we offer a 14 Day full money back guarantee, provided you have not asked us to make any alterations to the item.  In the case of ring re-sizing, we will accept the item for return within the 14 day time period however the cost of re-sizing will not be refunded.   

If you have asked us to alter the item (such as change a stone or add or take away a feature) this item will not be eligible for a refund or exchange.  We will write to you to confirm any alterations you wish to make and to confirm that such alterations will void any return or exchange policy.  By agreeing to proceed with your requested alteration you are agreeing to these terms.  We will look at these instances on a case by case basis and we are always open to discussing your issue and we will try to help where we can.

Please note that if alterations, ring sizing or any other work is performed by another jeweller on an item purchased from us, our return policy is void.  We will not accept any item for a return where work has been undertaken by another jeweller, even if it is within the 14 day period.

If you wish to return an item, please contact us within 14 days of receipt of the item to let us know your intention of returning the item.  The item must then be delivered to us within 2 business days from your communication.

UK Returns

We are pleased to offer free returns for UK customers.  If you wish to return an item, please contact us within 14 days of receipt of the item to let us know your intention of returning the item.  The item must then reach us within 2 business days from your communication.  Please return the item in the original packaging and attach the label provided.

International Returns

If you wish to return an item, please contact us within 14 days of receipt of the item to let us know your intention of returning the item.  The item must then be posted via the approved carrier within 2 business days from your communication.  Please return the item in the original packaging and attach the shipping label and customs documents provided.  Please note that buyer pays return postage and any taxes and duties applied, the amount of which will be deducted from your refund amount.

Exchanges

Customers have 30 days to exchange an item. Please contact us to discuss your specific request before sending your order back.